What is Jaypore?
Jaypore is about bringing the world a little closer together. We discover the best designs from artisans and craftsmen from countries around the world, and deliver them at exceptional value to our members.
What's up with that name?
Jaypore? It's a phonetic representation of Jaipur, one of India's most celebrated, beautiful and culturally rich cities. We sourced our very first product from this city, hence the tribute.
Where does Jaypore get its products?
Jaypore sources products directly from artisans and craftsmen around the world. We guarantee the authenticity of each and every product we sell.
Where can I download your iPad application?
You can download it from the App Store here.
How do Jaypore's events work?
Every day, Jaypore may launch one or two new events about amazing products from around the world. Our products span across various categories and price points, so there's something for everyone!
Each day, a series of new events begin at 10AM Eastern time, 7AM Pacific time. Our finds are typically one of a kind, or extremely limited quantities, so if you like something, it's a good idea to log on as early as possible.
How will I learn about new events?
Jaypore members receive a daily email newsletter with information about the day's new stories. Members will also receive push notifications on their iPad application.
What if an item is Sold Out?
If an item appears as SOLD OUT, it means there are unfortunately none left to buy. Members can opt to WAITLIST items that are sold out. We will go back to the artisan or craftsman with your waitlist request to see if another unit can be produced, but no guarantees!
How can I check the status of my order?
To check the status of your order, launch the Jaypore iPad application and sign in. After tapping on the Settings icon, tap on My Orders. When items in your order ship, we will add tracking information to this page. We will also email you when there is a status update to your order.
What are the payment options at Jaypore?
Jaypore accepts Visa, MasterCard and American Express.
Does Jaypore charge sales tax?
Sales tax is added for items shipping to California. Rates vary depending on your county.
How does Jaypore ship products?
We ship products to you directly from the source country, as fast as we can. All of our products pass through our quality assurance facility before we package it and ship it off to you. Some of the items we sell are handmade upon purchase, which can increase the shipping time. Please make sure to check the "Shipping Info" on the product screen to see the item's estimated arrival.
Where does Jaypore ship?
Jaypore ships all over the world. We will ship your order via UPS, USPS, FedEx, DHL or our White Glove delivery service. Jaypore does not ship to PO Boxes and APO addresses.
What are Jaypore's shipping rates?
Jaypore charges a flat shipping rate based on the price of your order. Please click on our Shipping section to learn more about the rates.
What is Jaypore's return policy?
We're a friendly bunch, and we know that sometimes you might just have a change of heart. Our Return Policy can help clarify how to go about returning items in your order. You can also email us if you have any questions, and we'll do everything we can to help.
What if I have a problem with an item that is not retainable?
Give us a shout, and I'm sure we can work something out. We want to make life easier for you.
What if I forget my password?
Easy. Tap on the question mark icon in the Password field when you load the iPad application. If you have any trouble, please contact the Jaypore Care team.
How do I change my username or email address?
Once you log into the iPad application, tap on the Settings icon, and then tap on Account Info
How can I change my email settings?
You can control the emails you receive on your Email Preferences screen, found after tapping the Settings icon.