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frequently asked questions
What is Jaypore?
Jaypore is about bringing the world a little closer together. We discover the best designs from artisans and craftsmen from all over India, and deliver them at exceptional value to our members.
Is there any quality assurance for the items ordered?
Each product is delivered to the customer only after it has cleared a stringent quality check process comprising 4-5 layers of checking.
How do I know my order is confirmed?
Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. For any concerns please email on firstname.lastname@example.org
If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
How to check current status of my order?
‘My Orders' page would provide you with complete information of your order including the order status, payment status and tracking details.
What if I have any complaint regarding my order?
Can I add more items after placing the order?
Unfortunately, once the order is placed, you won’t be able to add more items to it. You may place a new order for the items you missed out on adding.
How do I cancel my order?
You can request for order cancelation within 24 hours of placing the order. You can get in touch with our customer support team through the “Contact Us” section on the website. Simply send an email to email@example.com or give us a call on 730-5297673 for any complaint. Our customer care team is always at your service (Monday - Saturday, 9:30 AM - 7:00 PM (IST))
What all payment methods are accepted?
The payment options we support are:
Credit points/Loyalty Points
My Payment has failed? What should I Do?
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can drop us an email.
My account has been debited but order not confirmed? What Should I do?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.
Do you take alteration requests?
We currently do not provide any alterations / customizations
Do you engage in wholesale transactions?
We don’t indulge in wholesale transactions. However, for bulk or corporate order requests, you may reach out to our team on firstname.lastname@example.org
I just cancelled my order. When will I receive my refund?
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If you had selected Cash on Delivery, there is no amount to be refunded.
B-64, Okhla Industrial Area, Phase - I | New Delhi 110020, India.